Question 1

How can customers receive service?

Accepted Answer

We provision your phone numbers, extensions, voicemail, and IVR remotely. You can use compatible IP phones, softphones on your computer, or mobile apps, all over your existing internet connection.

Question 2

Can customers keep their current phone number?

Accepted Answer

Yes. We help you port existing local, toll-free, or business numbers to VoIPDone so you don't lose any calls during the transition.

Question 3

Can one number work on multiple phones?

Accepted Answer

Absolutely. A single inbound number can ring multiple devices simultaneously or follow a routing rule you choose.

Question 4

Can each extension have a dedicated direct number?

Accepted Answer

Yes. Any extension can be assigned its own direct inbound (DID) number in addition to its internal extension.

Question 5

Do customers need AT&T, Comcast, or another provider?

Accepted Answer

No specific carrier required. VoIPDone works over any reliable internet connection, fiber, cable, or business broadband.

Question 6

How many simultaneous calls can a number handle?

Accepted Answer

Concurrent call capacity depends on the channels and extensions configured for your account. We size it to match your call volume.

Question 7

Can VoIPDone program phones purchased from Amazon?

Accepted Answer

Yes. We can remotely provision supported Yealink and other compatible IP phones you've purchased, including those bought on Amazon.

Question 8

Can VoIPDone add a company logo to supported phones?

Accepted Answer

Yes, on supported phone models we can personalize the display with your company logo.

Frequently asked questions